Purchasing Conditions

Purchasing Conditions

These conditions and the documents mentioned therein, establish the conditions governing the use of the website www.mireiafuste.com which Mireia Fusté i Serrano, with ID 46740387V and address in Gran Via de les Corts Catalanes 748, 08013 Barcelona, owns being MIREIA FUSTÉ her trademark.

Please read the Terms carefully before using this website. By using this website or by purchasing on it, you consent to be bound by these conditions, if you do not agree with all conditions, you should not use this website.

These conditions could be modified. It is your responsibility to read them periodically. The conditions prevailing at the time of use of the website will be the ones will be applied to you.

1. APPLICABILITY OF THE CONTRACT

These General Purchase Conditions apply to the sale of all MIREIA FUSTÉ products through her website, to consumers who make the orders in Europe (Eurozone only). MIREIA FUSTÉ reports that its website is addressed to over 18 years old. If you are under 18, we recommend you to check this information with your parents or tutors.

2. YOUR DATA AND YOUR VISITS TO www.mireiafuste.com

Information or personal data you provide about yourself will be treated in accordance with the provisions of this Privacy Policy. By using this web page, you consent to the processing of such information and data and declares that all information or data you provide are accurate and correspond with reality.

3. USE OF OUR WEBSITE

By using this site and purchase on it, you agree to use it only for legitimate inquiries or orders. Do not make speculative, false or fraudulent orders. If one could reasonably consider that has made an order of this kind we are entitled to cancel the order and inform the relevant authorities. Give us true and correctly e-mail address, postal address and other contact details. Also, you allow us to use this information to contact you if necessary, please read our Privacy Policy. If you do not provide us all the information we need, we can not complete your order. By placing an order through this website, you declare that you are over 18 years old and have legal capacity to contract.

4. PRODUCTS AVAILABILITY

All product orders are subject to the availability of thereof. In this sense, if difficulties arise in the supply of products or items are not in stock, we reserve the right to give you information about substitute products of quality and value equal or upper that you ordered. If you do not wish to order such substitute products we will reimburse any amounts you may have paid. Our products may be available at other in-stores/resellers.

5. ORDER CANCELLATION

We reserve the right to withdraw any products from this website at any time and to remove or edit any materials or content thereof. Although we do our best to always process all orders, it may be exceptional circumstances that require us to refuse to process an order after we have sent the order confirmation, so we reserve the right to do so at any time, at our sole discretion.

We will not be liable to you or to any third party by reason of our withdrawing any product from this site, regardless of whether the product has been sold out, remove or edit any materials or content on the website, or we deny to process an order after we sent you the order confirmation.

6. DELIVERY

Delivery will be made in the address you specify, which can be different from your usual residence, and can be sent to your workplace or even a third person to whom you want to make a gift. In any of the cases, the identification of the buyer or the person to whom the product is addressed is required by an official identification document and signature of the delivery note. The delivery date is set on the website will merely indicative. However MIREIA FUSTÉ is trying to do its best to respect the deadline,  it will not be liable in case of exceeding the period initially estimated.

7. UNABLE TO DELIVER

If after two attempts we are unable to deliver your order, the shipping company will store the product for 15 days so you can pick it up. In addition, we will leave a note explaining you where is your order and how to pick it up. If you will not be in the place of delivery to the concreted time, we ask you to contact us or the transportation company to arrange the delivery on another day. After 15 days, if the order has not been delivered for reasons not attributable to us, we are entitled to recover the products, without possibility to claim for them.

8. PRICE AND PAYMENT

The price of the products will be stipulated at all times on this website, except in case of error. On error will inform you as soon as possible, giving option to confirm your order at the correct price or cancel it. If we are unable to contact you, we reserve the right to refund the amount of the order and cancel it. The prices on this website are expressed in Euros and include VAT but exclude shipping costs to be added to the total amount as set out in section Shipping. The delivery may be subject to customs taxes. You can make payment with Visa, MasterCard, American Express and other credit cards or PayPal. To minimize the risk of unauthorized access, your credit card details will be encrypted. The charge on your card will be done at the time you confirm your order. By confirming the order you are confirming that the credit card is your property. Credit cards are subject to validation checks and authorization by the issuer thereof, if such entity does not authorize payment, we are not responsible for any delay or non-delivery and we can not formalize the sale. If your method of payment is Paypal, the charge will be made at the time that we confirm the order.

9. CHANGES / REFUNDS

If you are not completely satisfied with your purchase, you can return items within 15 calendar days of purchase and receive a refund or make a change, assuring the item has not been used and it is in its original packaging. Defective items will be replaced or refunded after being evaluated by our team. Only items purchased online directly into www.mireiafuste.com are accepted. If you purchased a product in one of the authorized MIREIA FUSTÉ resellers, please contact the in-store dealer to process your return or exchange. The refund of gift vouchers are not accepted.

How to make a return

1. Please contact us by e-mail at info@mireiafuste.com or by phone at 34 678 92 00 60 indicating your name, number of order, shipping code and the reason for return.

2. After verifying the information, will indicate you how to proceed to the return of the product, according to the method of payment you’ve chosen. You may return the item to the following address:

MIREIA FUSTÉ
Gran Via de les Corts Catalanes, 748
08013 Barcelona

The item must be in its original packaging, unused and in perfect condition. Within a maximum time of 15 days from the reception of the item by registered postal mail, we proceed to refund in the same form of payment that was used to pay for the purchase but without delivery charges.

Returns for defective products and incorrect shipments:

MIREIA FUSTÉ will take care of all the shipping charges for return of defective product as well as for forwarding a new product in this case.

International Returns:

MIREIA FUSTÉ is not in charge of customs taxes incurred when returning items from international destinations. Shipments should be categorized in the post office or shipping company as “warranty returned items”.

10. LIABILITY

In MIREIA FUSTÉ we make every effort to ensure that descriptions and product specifications are accurate and correct with a maximum detail possible. The colors that appear on the website are an accurate representation of the original, however, may vary slightly from actual product colors due to the resolution of your screen or browser.

We are not responsible for any damages that may be caused by accident or force majeure, strikes, conflict, technical failures, maintenance, interruptions or malfunction, inaccessibility, lack of availability and/or continuity of the website, loss of data, delays in delivery/collection orders and in general, any event that prevents the correct execution and performance of our services. It is understood that our obligations will be suspended during this period and once completed will find a solution to carry out the order. In the case that could be attributed some responsibility to MIREIA FUSTÉ, this would be limited to the amount paid by the user.

11. INTELLECTUAL PROPERTY

MIREIA FUSTÉ owns all rights to intellectual property displayed on the web page www.mireiafuste.com as well as the elements contained therein, in particular images, video, text, trademarks or logos, color combinations, structure and design. All rights are reserved. Under the provisions of Royal Decree 1/1996 approving the revised text of the Intellectual Property Law in Article 17 are expressly prohibited reproduction, distribution and public communication, including any means of making available, of all or part of the contents of this website for commercial purposes, in any way or by any technical means without the express permission of MIREIA FUSTÉ. ® MIREIA FUSTÉ and its logo are trademarks brands of Mireia Fusté i Serrano.

12. VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS

We are not liable for any damage or loss resulting from a denial of service, virus or any other program or technologically damaging or harmful material that may affect your computer, computer equipment, data or material as a result of using this site or downloading the same content or the same redirect.

13. LINKS FROM OUR WEBSITE

In the case that our website contains links to other websites and materials from third parties, these links are provided for informational purposes only, without us having any control over the content of these websites or materials. Therefore, we accept no responsibility for any loss or damage arising from its use.

14. WARRANTY

All our products are guaranteed for two years. Any anomaly at the time of delivery must be reported immediately. MIREIA FUSTÉ pieces are handmade so they can have small imperfections, marks or suffer slight changes in shape or tonality, it is the result of a craft work. Some pieces are dipped in gold, so be cautious and, for a perfect maintenance, we advise you not shower or swim, nor perfume with them on you. Breakages from misuse, either for a prolonged wearing are not covered. The replacement material will be the same or a similar product in case of exhaustion of the original. If you receive a hit or damaged package, it should be stated in the delivery note of the transport company, otherwise, no responsibility will be accepted and you must be addressed to the carrier.

15. VALIDITY OF DEALS

The deals offered in www.mireiafuste.com are valid until stocks are exhausted. In case of out of stock, we will proceed to refund the amount paid by the customer or will be offered a product of equal or superior characteristics.

16. APPLICABLE LAW AND JURISDICTION

The terms and conditions governing this page and all relationships that could be derived are safeguarded by Spanish legislation. Any dispute arising or relating to the use of the website or to such contracts shall be subject to the exclusive jurisdiction of the Barcelona courts, renouncing to any other jurisdiction that may be applicable. As a consumer, nothing in this clause shall affect the rights that you recognized as such applicable law.

17. CUSTOMER SERVICE

If you have any questions, complaints or questions about our products or the online shop functioning, you can contact us via e-mail at info@mireiafuste.com or by phone at +34 678 92 00 60.

MIREIA FUSTÉ we are interested in your opinion, if you want to leave us any comments or suggestions, we would love to hear from you. Do it through our contact form.