Frequently Asked Questions

Frequently Asked Questions


In which countries I can buy online?

Currently you can make your purchase in any country of the European Community and the rest of the world. If your country has special conditions contact us and we’ll find a solution.

What kind of payment methods can I use?
You can buy by your credit card VISA, Matercard, American Express or Paypal.

In how many languages I can browse?
You can navigate MIREIAFUSTE.COM in Spanish, English or Catalan.

Is it possible to receive periodic information with the latest news and offers from Mireia Fusté?
Yes, the best thing to do is subscribe to our newsletter to receive information on the latest Mireia Fusté news, events and offers.

Can I unsubscribe from the newsletter Mireia Fusté?
Yes, you just have to request it by email to info@mireiafuste.com putting in the subject: UNSUSCRIBE NEWSLETTER or in the received newsletter footer where you will find an ‘Unsubscribe’ option.

How do I recover my forgotten password?
If you forgot your password, you can recover without problem. You have to access Registry and click on “I forgot my password”. Immediately you will receive an email to create your new password.

How do I know if I have done well my online order?
Once done your order, you will receive a confirmation email. If you do not receive, please contact us info@mireiafuste.com.

Can I find out the status of my order?
Yes, go to “History and orders made” of “Your Account” section and you will see the status of your order in real time.

Can I remove items from my order?
Yes, “YOUR ACCOUNT” list you can delete items that do not want as you have not processed the order.

What do I do if I receive a defective item?
MIREIAFUSTE.COM only sells pieces in perfect condition, but if any damaged, please contact us and we will solve the problem when item arrives. An article is considered defective if it is received with the defect, if the defect is a result of a misuse shall not be considered defective.

What do I do if I get a wrong item?
If by mistake you receive an item you did not order, please contact us and we will proceed to change it at no cost for you.

How do I return an item once received?
If when you receive your order you are not satisfied, you have 15 days time from the date of reception to implement the right of return.

Who is responsible for the cost of return?
If returned, shipping costs will not be refunded. Also, the cost of collection will be paid by the customer (with the exception of defective or missing products).

Is this normal for an article to show differences from the website?
Mireia Fusté pieces are handmade so they can vary slightly or show slight changes in tone, as a result of craftsmanship.

Is my personal information confidential?
All information you share with us is private and confidential and only use it to meet your requests, formalize the process of buying and selling and provide information about products and events. See all the details in our Privacy Policy.

How I can contact Mireia Fusté?
You can send us your questions or comments through the contact form available on our website, by phone at +34 678 92 00 60 or by sending an email to info@mireiafuste.com.